{"id":9902,"date":"2023-10-23T16:03:35","date_gmt":"2023-10-23T14:03:35","guid":{"rendered":"https:\/\/ripack.com\/assistance\/after-sales-contact\/demande-de-reparation\/"},"modified":"2024-02-12T09:16:52","modified_gmt":"2024-02-12T08:16:52","slug":"repair-request","status":"publish","type":"page","link":"https:\/\/ripack.com\/en\/assistance\/after-sales-contact\/repair-request\/","title":{"rendered":"Repair request"},"content":{"rendered":"\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f9872-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"9872\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/9902#wpcf7-f9872-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"9872\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9872-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:9872,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;distributeur&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;expediteur&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;A distributor&quot;}]},{&quot;then_field&quot;:&quot;utilisateur&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;expediteur&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;A user\\\/sub-distributor&quot;}]},{&quot;then_field&quot;:&quot;noNbSerieBox&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;noNbSerie&quot;,&quot;operator&quot;:&quot;is empty&quot;,&quot;if_value&quot;:&quot;1&quot;}]},{&quot;then_field&quot;:&quot;noFactureBox&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;noFacture&quot;,&quot;operator&quot;:&quot;is empty&quot;,&quot;if_value&quot;:&quot;1&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;no&quot;,&quot;animation_intime&quot;:&quot;200&quot;,&quot;animation_outtime&quot;:&quot;200&quot;,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:true,&quot;notice_dismissed_rollback-cf7-5.7.6&quot;:true,&quot;notice_dismissed_rollback-cf7-5.8.1&quot;:true,&quot;notice_dismissed_rollback-cf7-5.8.3&quot;:true,&quot;notice_dismissed_rollback-cf7-5.8.6&quot;:true,&quot;notice_dismissed_rollback-cf7-5.8.7&quot;:true,&quot;notice_dismissed_rollback-cf7-5.9.2&quot;:true,&quot;notice_dismissed_rollback-cf7-5.9.4&quot;:true}}\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"swiper formstep\">\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"numero_sav\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"langue\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"e04073ae-a94a-43ff-b733-88f2bfcb6e74\" type=\"hidden\" name=\"landingID\" \/>\n    <div class=\"swiper-wrapper\">\n        <div class=\"swiper-slide\">\n            <h2 class=\"t-3 center\">Sender <span>(1\/4)<\/span><\/h2>            \n            <div class=\"checkboxLabel\">\n                <p class=\"t-4\">Who are you?<\/p>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"expediteur\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"expediteur\" value=\"A user\/sub-distributor\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">A user\/sub-distributor<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"expediteur\" value=\"A distributor\" \/><span class=\"wpcf7-list-item-label\">A distributor<\/span><\/label><\/span><\/span><\/span>\n            <\/div> \n            <div class=\"buttons\">\n                <a class=\"next-btn\">Continue<\/a>\n            <\/div>\n        <\/div>\n        <div class=\"swiper-slide\">\n            <h2 class=\"t-4\">RIPACK Device <span>(2\/4)<\/span><\/h2>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"produitChoisi\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"produitChoisi\"><option value=\"\">Your product*<\/option><option value=\"Arm support\">Arm support<\/option><option value=\"Calpack pallet raiser\">Calpack pallet raiser<\/option><option value=\"Gas bottle trolley\">Gas bottle trolley<\/option><option value=\"Gas hose reel\">Gas hose reel<\/option><option value=\"Gusseted heat shrink tubing\">Gusseted heat shrink tubing<\/option><option value=\"Multicover 935 film dispenser\">Multicover 935 film dispenser<\/option><option value=\"Multicover 955\">Multicover 955<\/option><option value=\"Multicover 960\">Multicover 960<\/option><option value=\"Ripack 2100\">Ripack 2100<\/option><option value=\"Pack Mobile packing station : Ripack 2100 M\">Pack Mobile packing station : Ripack 2100 M<\/option><option value=\"Pack Fixed packing station : Ripack 2100 F\">Pack Fixed packing station : Ripack 2100 F<\/option><option value=\"Ripack 2500\">Ripack 2500<\/option><option value=\"Pack Mobile packing station : Ripack 2500 M\">Pack Mobile packing station : Ripack 2500 M<\/option><option value=\"Pack Fixed packing station : Ripack 2500 F\">Pack Fixed packing station : Ripack 2500 F<\/option><option value=\"RIPACK 3000\">RIPACK 3000<\/option><option value=\"Pack Mobile packing station : Ripack 3000 M\">Pack Mobile packing station : Ripack 3000 M<\/option><option value=\"Pack Fixed packing station : Ripack 3000 F\">Pack Fixed packing station : Ripack 3000 F<\/option><option value=\"Ripack 3000 +\">Ripack 3000 +<\/option><option value=\"Pack Mobile packing station : Ripack 3000+ M\">Pack Mobile packing station : Ripack 3000+ M<\/option><option value=\"Pack Mobile packing station: Ripack 3000+ PREMIUM M\">Pack Mobile packing station: Ripack 3000+ PREMIUM M<\/option><option value=\"Ripack shrink gun extension poles\">Ripack shrink gun extension poles<\/option><option value=\"Ripaflam\">Ripaflam<\/option><option value=\"Safety cutter\">Safety cutter<\/option><option value=\"Shrink tape\">Shrink tape<\/option><option value=\"Transport support for the extensions\">Transport support for the extensions<\/option><option value=\"Turbopack\">Turbopack<\/option><option value=\"Wide shrink-wrap\">Wide shrink-wrap<\/option><\/select><\/span><\/label>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"typePanne\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required customSelect\" aria-required=\"true\" aria-invalid=\"false\" name=\"typePanne\"><option value=\"\">Type of breakdown*<\/option><option value=\"Flame cuts off\">Flame cuts off<\/option><option value=\"Poor flame quality\">Poor flame quality<\/option><option value=\"No flame\">No flame<\/option><option value=\"Flame doesn&#039;t stop\">Flame doesn&#039;t stop<\/option><option value=\"Other (specify)\">Other (specify)<\/option><\/select><\/span><\/label>\n            <div data-id=\"noNbSerieBox\" data-orig_data_id=\"noNbSerieBox\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"nbSerie\"><input size=\"40\" maxlength=\"8\" minlength=\"7\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Serial number (8-digit number)*\" value=\"\" type=\"text\" name=\"nbSerie\" \/><\/span><\/label>\n            <\/div> \n            <p class=\"novalidate\"><span class=\"wpcf7-form-control-wrap\" data-name=\"noNbSerie\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"noNbSerie\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><em>Check this box if your S\/N is unreadable <em>(without the original serial number, no warranty claim will be possible)<\/em><\/em><\/span><\/label><\/span><\/span><\/span><\/p>\n            <div data-id=\"noFactureBox\" data-orig_data_id=\"noFactureBox\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n            <label class=\"dateAchat\"><span class=\"wpcf7-form-control-wrap\" data-name=\"dateAchat\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Purchase date*\" value=\"\" type=\"text\" name=\"dateAchat\" \/><\/span><\/label>\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"facture\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file inputfile\" id=\"facture\" accept=\".jpeg,.jpg,.png,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"facture\" \/><\/span>\n            <label for=\"facture\">\n                <svg  width=\"20\" height=\"17\" viewBox=\"0 0 20 17\">\n                    <path d=\"M10 0l-5.2 4.9h3.3v5.1h3.8v-5.1h3.3l-5.2-4.9zm9.3 11.5l-3.2-2.1h-2l3.4 2.6h-3.5c-.1 0-.2.1-.2.1l-.8 2.3h-6l-.8-2.2c-.1-.1-.1-.2-.2-.2h-3.6l3.4-2.6h-2l-3.2 2.1c-.4.3-.7 1-.6 1.5l.6 3.1c.1.5.7.9 1.2.9h16.3c.6 0 1.1-.4 1.3-.9l.6-3.1c.1-.5-.2-1.2-.7-1.5z\"><\/path>\n                <\/svg> \n                <span>Upload a file<\/span>\n            <\/label>\n            <\/div>                      \n            <p class=\"novalidate\"><span class=\"wpcf7-form-control-wrap\" data-name=\"noFacture\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"noFacture\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><em>Check this box if you don't have an invoice and\/or purchase date<em>(without these, no warranty claim will be possible)<\/em><\/em><\/span><\/label><\/span><\/span><\/span><\/p>\n            <div class=\"photoFiles customFile\">\n                <p class=\"t-4\">To assist us in initial visual diagnosis, please provide the following photos<\/p>\n                <em>Inside the nozzle (max 2 photos) - SECURIPACK Regulator connected to the gas bottle (1 photo) - 2 ends of the gas hose (max 2 photos) - Inside rotating fitting filter (1 photo)<\/em>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"photos\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-drag-n-drop-file d-none\" aria-invalid=\"false\" type=\"file\" multiple=\"multiple\" data-name=\"photos\" data-type=\"jpeg|jpg|png\" data-limit=\"12582912\" data-max=\"6\" data-id=\"9872\" data-version=\"free version 1.3.9.6\" accept=\".jpeg, .jpg, .png\" \/><\/span>\n<div class=\"exemples-photos\">\n    <div>\n        <img decoding=\"async\" src=\"https:\/\/ripack.com\/wp-content\/themes\/ripack2.0\/img\/ex-buse.png\" alt=\"\">\n        ex. Nozzle\n    <\/div>\n    <div>\n        <img decoding=\"async\" src=\"https:\/\/ripack.com\/wp-content\/themes\/ripack2.0\/img\/ex-tuyau.jpg\" alt=\"\">\n        ex. Gas hose\n    <\/div>\n    <div>\n        <img decoding=\"async\" src=\"https:\/\/ripack.com\/wp-content\/themes\/ripack2.0\/img\/ex-raccord.jpg\" alt=\"\">\n        ex. Rotating fitting filter\n    <\/div>\n<\/div>\n            <\/div>            \n            <label class=\"textarea\"><span class=\"wpcf7-form-control-wrap\" data-name=\"descriptionPanne\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" minlength=\"50\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Precise description of the breakdown or malfunction (e.g. indicate if natural gas)*\" name=\"descriptionPanne\"><\/textarea><\/span><\/label>            \n            <div class=\"buttons\">\n                <p>Please fill in the required fields *<\/p>\n                <a class=\"prev-btn\">Back<\/a> <a class=\"next-btn disable\">Continue<\/a>\n            <\/div>\n        <\/div>\n        <div class=\"swiper-slide\">\n            <h2 class=\"t-3 center\">Contact Details <span>(3\/4)<\/span><\/h2>\n            <h4 class=\"t-4\">Customer Contact Details<\/h4>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"nom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last Name*\" value=\"\" type=\"text\" name=\"nom\" \/><\/span><\/label>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"prenom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First Name*\" value=\"\" type=\"text\" name=\"prenom\" \/><\/span><\/label>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"societe\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company*\" value=\"\" type=\"text\" name=\"societe\" \/><\/span><\/label>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"tel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone Number*\" value=\"\" type=\"tel\" name=\"tel\" \/><\/span><\/label>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email Address*\" value=\"\" type=\"email\" name=\"email\" \/><\/span><\/label>\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"pays\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required customSelect\" aria-required=\"true\" aria-invalid=\"false\" name=\"pays\"><option value=\"\">Country*<\/option><\/select><\/span>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"adresse\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Address*\" value=\"\" type=\"text\" name=\"adresse\" \/><\/span><\/label>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"cp\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Postal Code*\" value=\"\" type=\"text\" name=\"cp\" \/><\/span><\/label>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"ville\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"City*\" value=\"\" type=\"text\" name=\"ville\" \/><\/span><\/label>\n            <div data-id=\"utilisateur\" data-orig_data_id=\"utilisateur\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"vendeur\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Name of your RIPACK distributor\" value=\"\" type=\"text\" name=\"vendeur\" \/><\/span><\/label>\n<div class=\"checkboxLabel\">\n    <p class=\"t-4\">Have you requested a demonstration\/training session?<\/p>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"formation\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"formation\" value=\"Yes\" \/><span class=\"wpcf7-list-item-label\">Yes<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"formation\" value=\"No\" \/><span class=\"wpcf7-list-item-label\">No<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n<div class=\"checkboxLabel\">\n    <p class=\"t-4\">How many hours a day do you use the product?<\/p>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"heuresUtilisation\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"heuresUtilisation\" value=\"Less than an hour\" \/><span class=\"wpcf7-list-item-label\">Less than an hour<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"heuresUtilisation\" value=\"between 1 and 5h\" \/><span class=\"wpcf7-list-item-label\">between 1 and 5h<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"heuresUtilisation\" value=\"Over 5 h\/day\" \/><span class=\"wpcf7-list-item-label\">Over 5 h\/day<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"heuresUtilisation\" value=\"in 3\/8\" \/><span class=\"wpcf7-list-item-label\">in 3\/8<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n<label><span class=\"wpcf7-form-control-wrap\" data-name=\"activite\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"What do you shrink?\" value=\"\" type=\"text\" name=\"activite\" \/><\/span><\/label>\n<div class=\"checkboxLabel\">\n    <p class=\"t-4\">Did you know that we offer periodic maintenance with certification?<\/p>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"maintenanceCertification\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"maintenanceCertification\" value=\"Yes\" \/><span class=\"wpcf7-list-item-label\">Yes<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"maintenanceCertification\" value=\"No, I want to know more\" \/><span class=\"wpcf7-list-item-label\">No, I want to know more<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n            <\/div>\n\n            <div data-id=\"distributeur\" data-orig_data_id=\"distributeur\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n            <h4 class=\"t-4\">Distributor Contact Details<\/h4>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"nomDistributeur\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name*\" value=\"\" type=\"text\" name=\"nomDistributeur\" \/><\/span><\/label>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"prenomDistributeur\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First Name*\" value=\"\" type=\"text\" name=\"prenomDistributeur\" \/><\/span><\/label>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"societeDistributeur\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company*\" value=\"\" type=\"text\" name=\"societeDistributeur\" \/><\/span><\/label>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"telDistributeur\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone Number*\" value=\"\" type=\"tel\" name=\"telDistributeur\" \/><\/span><\/label>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"emailDistributeur\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email Address*\" value=\"\" type=\"email\" name=\"emailDistributeur\" \/><\/span><\/label>\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"paysDistributeur\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required customSelect\" aria-required=\"true\" aria-invalid=\"false\" name=\"paysDistributeur\"><option value=\"\">Country*<\/option><\/select><\/span>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"adresseDistributeur\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Address*\" value=\"\" type=\"text\" name=\"adresseDistributeur\" \/><\/span><\/label>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"cpDistributeur\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Postal Code*\" value=\"\" type=\"text\" name=\"cpDistributeur\" \/><\/span><\/label>\n            <label><span class=\"wpcf7-form-control-wrap\" data-name=\"villeDistributeur\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"City*\" value=\"\" type=\"text\" name=\"villeDistributeur\" \/><\/span><\/label>\n            <div class=\"checkboxLabel\">\n                <p class=\"t-4\">Where would you like us to return the product after repair? <\/p>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"placeToSend\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"placeToSend\" value=\"To your customer\" \/><span class=\"wpcf7-list-item-label\">To your customer<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"placeToSend\" value=\"To you\" \/><span class=\"wpcf7-list-item-label\">To you<\/span><\/label><\/span><\/span><\/span>\n            <\/div>   \n            <div class=\"photoFiles customFile\">\n                <p class=\"t-4\">If you want to return the product with your delivery slip<\/p>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"fichierBl\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-drag-n-drop-file d-none\" aria-invalid=\"false\" type=\"file\" multiple=\"multiple\" data-name=\"fichierBl\" data-type=\"jpeg|jpg|pdf|png\" data-limit=\"2097152\" data-max=\"2\" data-id=\"9872\" data-version=\"free version 1.3.9.6\" accept=\".jpeg, .jpg, .pdf, .png\" \/><\/span>\n            <\/div>          \n            <\/div>\n            <div class=\"buttons\">\n                <p>Please fill in the required fields *<\/p>\n                <a class=\"prev-btn\">Back<\/a> <a class=\"next-btn disable\">Continue<\/a>\n            <\/div>\n        <\/div>       \n        <div class=\"swiper-slide\">\n            <h2 class=\"t-4\">Summary <span>(4\/4)<\/span><\/h2>           \n            <div class=\"recapForm\"><\/div>\n            <p class=\"novalidate\">\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"newsletter\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"newsletter\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><em>I subscribe to the newsletter<\/em><\/span><\/label><\/span><\/span><\/span>\n            <\/p>\n            <p class=\"novalidate\">\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"charte-sav\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"charte-sav\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\"><em>By checking this box, I acknowledge that I have read the&nbsp;<a target=\"_blank\" href=\"https:\/\/ripack.com\/en\/assistance\/charter\/\">Service Charter.<\/a><\/em><\/span><\/label><\/span><\/span><\/span>\n            <\/p>\n            <p class=\"recaptchaCredit\">This site is protected by reCAPTCHA and Google: <a target=\"_blank\" href=\"https:\/\/policies.google.com\/privacy\">Privacy Policy<\/a> and <a target=\"_blank\" href=\"https:\/\/policies.google.com\/terms\">Terms of Service<\/a>.<\/p>\n            <div class=\"buttons\">\n                <a class=\"prev-btn\">EDIT<\/a>\n                <input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n            <\/div>            \n        <\/div>\n    <\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":9887,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-assistance-retour.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9902","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Repair request - ripack<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ripack.com\/en\/assistance\/after-sales-contact\/repair-request\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Repair request - ripack\" \/>\n<meta property=\"og:url\" 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